Opportunity: Customer service training of retail employees.
Solution:
My solution is to start a business that comes into other businesses and trains their employees is customer service, as well as providing classes and seminars for employers to send their employees to, in order to learn more about customer service. The idea is that, since it is difficult for employers to effectively train their employees in customer service, an outside service, run by customer service professionals, will be available to come in and train employees in customer service. This is intended to make the training process for employers easier and more effective, as they only have to handle operations training, which is specific to each business, and the customer service training will be handled by the outside service, which is run by customer service professionals. The typical customers of this business venture would be any retail or food service businesses needing to more effectively train their employees, as well as any business that has employees working with customers on a regular basis.
Hello, good post. This is the perfect solution and perhaps the only one that will actually help. Nonetheless, great job finding a solution that adequately solves the problem. The post was well written and contained enough detail about your solution to effectively get the point across. Aside from one very small spelling error, you did a great job. Keep up the good work!
ReplyDeleteHi Robert! After reading about your hypothesis and how important customer service training is, your solution to the problem would be very helpful. I believe it is important that these businesses help train their employees the best way possible to help the customers in the most sufficient way. I believe providing classes and seminars is a very important step for the employees who are being trained. Great job!
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