16A –What’s Your Secret Sauce?

1) Describe five ways in which you think you have human capital that is truly unique. 

I feel that I have a unique "human capital" because a few different qualities and experiences that I have. Firstly, I currently work in customer service management, specifically over training, for a restaurant that is specifically known as a top choice for hospitality. I work as the Director of Training at a Chick-fil-A location, and that experience is a huge asset to me. I also believe that I have developed skills in dealing with people. I know how to lead and coach them, while still caring for them and being a friend at the same time. I am also very focused and passionate about what I do. I care about my tasks at hand and my work, stay focused on what needs to be done, and strive to do my best at it. I also care about others greatly. I want to see people thrive and do well, and in customer service, which is the industry of my business, you have to put others first. Lastly, I have the ability to see the best in situations and in people. In bad situations, I can see past the bad, and look for the good. I feel that this is a great attribute that will set me apart.

Interviews: I asked 5 people, including my close friends and siblings, what they see as my human capital-the skills, abilities and emotions that set me apart. Here are their answers. 

https://soundcloud.com/robert-martin-468064940/recording-2 

In this interview answer Caleb said that my work experience set me apart. He also specifically mentioned my being in an upper management position at a young age. He noted that this has helped my knowledge of customer service.

https://soundcloud.com/robert-martin-468064940/recording-3/s-T5h6v

In this interview answer Tara told me that she sees my care for others as a big factor that sets me apart. She sees that as a big aspect of the hospitality and customer service industry, and told me that she feels that sets me apart. 

https://soundcloud.com/robert-martin-468064940/recording-4/s-dPesi 

In this interview answer Martin told me that he sees my care for others as a big factor. He also references my work experience as something that sets me apart. 

https://soundcloud.com/robert-martin-468064940/recording-5/s-K8bKE

In this interview answer Dale told me that my experience in the hospitality industry is a big factor. He also references my personality and how I treat others as skills that set me apart. 

In my last interview with Katie, I was not able to get a recording that would work. But Katie believes that my work experience as Training Director with Chick-fil-A sets me apart. She also believes that my passion for what I do is a huge thing that makes me different and sets me apart. 

I noticed that most of my interviews confirmed some of what I felt were my strong areas. My work experience in customer service and training/human resource management for Chick-fil-A is a huge asset to me and sets me apart. People close to me also said that my care for others sets me apart as well, as I am willing to go above and beyond to put others first. One person also believed that my passion for what I do was a big thing that sets me apart. These were all things that I felt set me apart as well. No one mentioned my focus on my work or my optimism in bad situations, as was in my list, but I still feel that those are skills and abilities that I have which will also set me apart. I would not change my list. I think that my interviewees were correct about me, and I believe that my list was as well.